FAQ

Why choose Casipillai Designer Collection?
Our Kanchipuram Sarees are weaved of the purest 100% authentic Kanchipuram silk. All of our alluring silk sarees are traditionally hand loomed by team of Kanchipuram saree weavers. Collections are also appreciated through a combination of vibrant colour contrasts, resembling glamorous grandeur and elaborated beadings. All this together creates Casipillai, its own timeless and yet unique designer collection.

Fair price guaranteed?
It is our commitment to make sure we provide you with the best value, at the best price for our Kanchipuram Sarees. We value your business and strive to keep our prices fair so you will shop with us again.

Do you have any retail outlet?
We are home run business where we operate by appointment only. Please call us to book an appointment to come to our showroom. Show room appointments are exclusive to all customers who will receive in-house fashion advice, and complementary consultations guaranteed to help you find a saree to suit you and your occasion.You will be presented with our beautiful arrays of sarees that will give you insight of the beautiful vibrant colours, exquisite designs and the latest trends.

What are my payment options?
Cash payment are accepted. We do not accept credit cards. We can accept bank transfer from abroad. Please call us for more information.

Can I place an order?
Yes you can. You have an option of choosing any of our selective designs and importantly you can choose the colours. We will present you with our colour book full of colours to choose from. We can produce a saree of your desired colour just for you.

What is the process to place an order?
We will discuss your requirements, which is essential to completing the design and colour phase. Once this is finalised, we will move into development phase keeping in touch regularly with any updates and information. Order can take 2-3 months in advance depending on availability.

Advance notice for bridal orders?
Designing and creating bridal orders require close collaboration and time in order to create the perfect saree for you. Once the design and the colour phase is completed, it will take up to 2-3 months in advance. We promise to keep in touch regularly with any updates

I am in another country; can I buy saree from you?
Yes you can buy our sarees. We ship regularly to most countries outside the UK. We will send the goods out at the rates provided by the delivery firms. Once we received payment from you, the goods would reach your country by air within three to five working days.

What is your refund policy?
You can return you purchase to us within 7 days of receipt, unworn, tags & label intact and in its original packaging. We will not accept items that have been damaged. We undertake stringent quality control procedure to ensure that our goods are in perfect condition. There will be no refund on sale items. Orders cannot be refunded. Our returns policy does not affect your statutory rights.


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